Baylor Scott & White Clinic - Austin Downtown
200 E Cesar Chavez St, Suite G-140, Austin, Texas, 78701
Patients generally love the doctors here, often describing them as attentive and knowledgeable. However, the front desk and billing departments are a major pain point. Many report rude staff and frustrating phone systems. It is a classic case of great clinical care overshadowed by poor administrative support.
We analyze 71 public reviews for Baylor Scott & White Clinic - Austin Downtown using our data models and filter out spam to highlight only authentic feedback.
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✓ What Works Well
- Highly skilled and compassionate doctors
- Clean and modern facility
- Convenient online portal for communication
✗ Areas to Improve
- Rude and unhelpful front desk staff
- Difficult phone and scheduling systems
- Surprise billing issues
- Do you accept my insurance?
- Why was my appointment cancelled without notice?
- How do I get a copy of my records?
Doctors are 5 stars, admin is 1 star
Great care if you can get past the front desk
Billing department is a nightmare
- Category Health & Medical
- Neighborhood Downtown
- City Austin
- State Texas
- Postcode 78701
- Country United States
