Berthelsen Main Campus | Kelsey Pharmacy
2727 W Holcombe Blvd, 1st Floor, Houston, Texas, 77025
Patients generally praise the high level of medical expertise and the professional, kind demeanor of the staff. While many find the care top-notch, some long-term members feel the facility has grown too large, leading to a loss of personal touch and frustrating appointment wait times. Pharmacy services are often described as efficient, though occasional administrative hiccups regarding insurance or prescription coordination occur. Overall, it is seen as a reliable, one-stop medical hub. The environment is clean and organized, making it a solid choice for many local families.
We analyze 56 public reviews for Berthelsen Main Campus | Kelsey Pharmacy using our data models and filter out spam to highlight only authentic feedback.
Use the automated phone system for refills to save time, as in-person pharmacy lines can get long.
✓ What Works Well
- Professional and kind medical staff
- Convenient one-stop shop for clinic and pharmacy
- Clean and organized facility
✗ Areas to Improve
- Long wait times for specialist appointments
- Loss of personal touch due to growth
- Occasional administrative issues with insurance
- Why are specialist appointments taking six months?
- Is the pharmacy open for walk-ins?
- Why did my insurance benefits change?
Staff are professional and treat patients with respect.
Pharmacy is usually quick, but can be slow during peak hours.
The facility is clean and parking is easy.
- Category Health & Medical
- Neighborhood Medical Center
- City Houston
- State Texas
- Postcode 77025
- Country United States
