Automobile · Auto Repair

Big Al's Automotive

200 W Pembroke Ave, Hampton, Virginia, 23666

Google Maps Updated: 18 May 2026
Authenticity Score: 85/100
About

Big Al's Automotive is generally well-regarded for its friendly, knowledgeable, and efficient service. Customers frequently praise the staff for their transparency, fair pricing, and willingness to explain repairs without unnecessary upselling. The shop is often described as a trustworthy alternative to dealerships, with many loyal clients who have been using them for years. While there are occasional reports of scheduling issues or minor errors, the overall sentiment is very positive, with many clients recommending them for all automotive needs.

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We analyze 78 public reviews for Big Al's Automotive using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 88/100
Transparency 85/100
Pro Tip

They are a busy shop, so be sure to schedule your appointment in advance.

Family Owned
Highly Recommended
Pros & Cons

✓ What Works Well

  • Honest and transparent
  • Fair and competitive pricing
  • Expert and knowledgeable staff

✗ Areas to Improve

  • Occasional scheduling issues
  • Mixed experiences with specific staff
  • None significant reported
Frequently Asked Questions
  • Do they offer free inspections?
  • How long is the wait for an appointment?
  • Are they honest about necessary repairs?
User Feedback

Most trustworthy mechanics

Great communication

Fair pricing