Big Al's Napa Auto Care Center
22 Tremont St, Taunton, Massachusetts, 02780
Big Al's Auto Repair is a shop with a very split reputation. Long-time customers swear by their honesty and fair pricing, while newer reviews are filled with complaints about overcharging, poor communication, and even accusations of theft. It seems like the shop has gone through some changes that have left many loyal customers feeling disappointed. If you go, be very careful and get everything in writing.
We analyze 75 public reviews for Big Al's Napa Auto Care Center using our data models and filter out spam to highlight only authentic feedback.
Always ask for a written estimate before any work begins and verify the parts being used.
✓ What Works Well
- Fast service
- Convenient location
- Some loyal customers love them
✗ Areas to Improve
- Accusations of overcharging
- Poor communication
- Inconsistent quality
- Do you do inspections?
- How much for an oil change?
- Do you offer a warranty?
They saved me money by telling me I didn't need the work.
I felt ripped off and overcharged for simple repairs.
The service has really gone downhill recently.
- Category Automobile
- Neighborhood Taunton Center
- City Taunton
- State Massachusetts
- Postcode 02780
- Country United States
