Big Brand Tire & Service
15109 Bear Valley Rd, Hesperia, California, 92345
Big Brand Tire & Service in Hesperia receives mixed feedback. Many customers praise the helpfulness of specific staff members like Guillermo and Memo, noting efficient and fair service. However, there are significant complaints about poor communication, condescending attitudes, and issues with repair quality. It seems to be a shop where the experience can vary greatly depending on the staff member you interact with.
We analyze 69 public reviews for Big Brand Tire & Service using our data models and filter out spam to highlight only authentic feedback.
Ask for Guillermo or Memo if you want a more positive and transparent experience.
✓ What Works Well
- Helpful and professional staff
- Efficient service for some
- Fair pricing on tires
✗ Areas to Improve
- Condescending customer service
- Inconsistent repair quality
- Poor communication regarding appointments
- Can I trust their diagnostic?
- Why is the service so inconsistent?
- Are they trying to upsell me?
Guillermo was great, very professional.
Felt like I was being talked down to.
Hit or miss, depends on who you get.
- Category Automobile
- Neighborhood Hesperia
- City Hesperia
- State California
- Postcode 92345
- Country United States
