Pep Boys Auto Service & Tires
16349 Bear Valley Rd, Hesperia, California, 92345
Reviews for this Pep Boys location are highly polarized. Many customers love the service provided by specific managers like Byron, citing professionalism and fair pricing. Conversely, a significant number of reviewers report poor communication, long wait times, and feeling scammed by unnecessary service recommendations. It seems to be a location where your experience depends heavily on who is working that day.
We analyze 79 public reviews for Pep Boys Auto Service & Tires using our data models and filter out spam to highlight only authentic feedback.
Always get a second opinion if they recommend expensive repairs, and try to deal with Byron directly.
✓ What Works Well
- Helpful managers like Byron
- Convenient location
- Good deals on tires
✗ Areas to Improve
- Inconsistent service quality
- Reports of upselling unnecessary services
- Long wait times even with appointments
- Is it worth the wait?
- Can I trust their diagnostic?
- Are they really overcharging?
Byron is the only reason I still come here.
Felt like a scam, they tried to sell me things I didn't need.
Hit or miss depending on who is at the counter.
- Category Automobile
- Neighborhood Hesperia
- City Hesperia
- State California
- Postcode 92345
- Country United States
