Capital City Gastroenterology PC
4126 Carmichael Ct, Montgomery, Alabama, 36106
Patients are deeply frustrated by the office's communication failures, specifically the inability to reach a human by phone. While the medical staff and doctors receive praise for their expertise and kindness, the administrative side is described as a total mess. Many patients report feeling ignored, with unreturned calls and delayed results causing significant stress. Some even suggest driving out of town for better care. It is a classic case of great clinical care being overshadowed by poor front-office management.
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✓ What Works Well
- Knowledgeable and kind doctors
- Professional nursing staff
- Effective medical treatments
✗ Areas to Improve
- Impossible to reach by phone
- Unresponsive administrative staff
- Delayed test results and prescription refills
- Why does no one answer the phone?
- How can I get my medical records?
- Why are my test results delayed?
The doctors are great but the office is a nightmare.
Communication is non-existent.
The staff needs to prioritize patient care over phone avoidance.
- Category Health & Medical
- City Montgomery
- State Alabama
- Postcode 36106
- Country United States
