Automobile · Ford Service Center

Capital Ford Service Center

2807 E Millbrook Rd, Raleigh, North Carolina, 27604

Google Maps Updated: 19 May 2026
Authenticity Score: 65/100
About

Capital Ford Service Center is a large dealership service department that receives very mixed reviews. While some customers appreciate the professional service and loaner cars, many report significant issues with communication, long wait times, and perceived incompetence. It's a shop that often leaves customers feeling frustrated and undervalued, making it a place where you should be cautious.

Our Review Process
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Highest rating
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We analyze 78 public reviews for Capital Ford Service Center using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 55/100
Transparency 45/100
Pro Tip

Always get a written estimate and timeline before authorizing any work.

Ford specialist
Loaner cars
Pros & Cons

✓ What Works Well

  • Professional service
  • Loaner cars
  • Convenient location

✗ Areas to Improve

  • Poor communication
  • Long wait times
  • Perceived incompetence
Frequently Asked Questions
  • Do they offer loaner cars?
  • Are they open on weekends?
  • Do they work on all Fords?
User Feedback

Great service.

Terrible communication.

Overpriced and slow.