Automobile · General Auto Repair

Firestone Complete Auto Care

5058 N New Hope Rd, Raleigh, North Carolina, 27604

Google Maps Updated: 19 May 2026
Authenticity Score: 72/100
About

Firestone on New Hope Rd is generally well-regarded for its friendly and professional staff. Many customers appreciate the honest diagnostics and efficient service. However, there are some reports of poor communication, long wait times, and occasional issues with workmanship. It's a reliable shop for most, but it's worth being clear about your expectations.

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We analyze 72 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 75/100
Transparency 70/100
Pro Tip

Always get a written estimate and timeline before authorizing any work.

General repair
Financing available
Pros & Cons

✓ What Works Well

  • Friendly staff
  • Honest diagnostics
  • Efficient service

✗ Areas to Improve

  • Long wait times
  • Poor communication
  • Occasional workmanship issues
Frequently Asked Questions
  • Do they do state inspections?
  • Are they honest?
  • Do they offer financing?
User Feedback

Great service.

Terrible communication.

Fast and efficient.