Automobile · General Auto Repair
Firestone Complete Auto Care
5058 N New Hope Rd, Raleigh, North Carolina, 27604
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Updated: 19 May 2026
Authenticity Score: 72/100
About
Firestone on New Hope Rd is generally well-regarded for its friendly and professional staff. Many customers appreciate the honest diagnostics and efficient service. However, there are some reports of poor communication, long wait times, and occasional issues with workmanship. It's a reliable shop for most, but it's worth being clear about your expectations.
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We analyze 72 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Service Quality
75/100
Transparency
70/100
Pro Tip
Always get a written estimate and timeline before authorizing any work.
General repair
Financing available
Pros & Cons
✓ What Works Well
- Friendly staff
- Honest diagnostics
- Efficient service
✗ Areas to Improve
- Long wait times
- Poor communication
- Occasional workmanship issues
Frequently Asked Questions
- Do they do state inspections?
- Are they honest?
- Do they offer financing?
User Feedback
Great service.
Terrible communication.
Fast and efficient.
Quick Info
- Category Automobile
- Neighborhood North Raleigh
- City Raleigh
- State North Carolina
- Postcode 27604
- Country United States
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