Automobile · Collision Repair

CARSTAR Douglas Auto Body

2453 E Colorado Blvd, Pasadena, California, 91107

Google Maps Updated: 19 May 2026
Authenticity Score: 77/100
About

CARSTAR Douglas Auto Body is highly regarded for its professional communication and high-quality collision repairs, especially for Tesla owners. Customers frequently praise the staff for keeping them updated throughout the process and delivering vehicles in excellent condition. While there are some reports of issues with quality control and communication, the majority of reviews are very positive.

Our Review Process
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Most Relevant
17
Newest
20
Highest rating
17
Lowest rating

We analyze 74 public reviews for CARSTAR Douglas Auto Body using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 80/100
Transparency 75/100
Pro Tip

Use their electronic tracking link to stay updated on your vehicle's repair progress.

Tesla certified
Lifetime warranty
Pros & Cons

✓ What Works Well

  • Professional and communicative staff
  • High-quality collision repairs
  • Tesla certified

✗ Areas to Improve

  • Occasional issues with quality control
  • Wait times for parts
  • Inconsistent vehicle cleaning
Frequently Asked Questions
  • Are they Tesla certified?
  • How long does the repair process take?
  • Do they work with all insurance companies?
User Feedback

John and Josue are fantastic.

My car looks brand new.

Communication is top-notch.