Automobile · Collision Center

CARSTAR Reeder Collision Center

4301 Clinton Hwy, Knoxville, Tennessee, 37912

Google Maps Updated: 19 May 2026
Authenticity Score: 74/100
About

CARSTAR Reeder Collision Center has a mixed reputation. While many customers are satisfied with the quality of repairs and the professionalism of the staff, there are significant complaints about long wait times, poor communication, and inconsistent repair quality. It is a high-volume shop that works for some but has left others feeling frustrated and unheard.

Our Review Process
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Most Relevant
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Newest
20
Highest rating
18
Lowest rating

We analyze 74 public reviews for CARSTAR Reeder Collision Center using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 70/100
Transparency 65/100
Pro Tip

Always ask for a clear timeline and regular updates, and don't hesitate to ask for a manager if you feel your concerns are not being addressed.

Collision Repair
Insurance Claims
Pros & Cons

✓ What Works Well

  • Professional staff
  • Quality repair work
  • Good communication (in some cases)

✗ Areas to Improve

  • Long wait times
  • Poor communication
  • Inconsistent repair quality
Frequently Asked Questions
  • Do they work with insurance?
  • How long does a repair take?
  • Are they experienced with major damage?
User Feedback

They did a fantastic job.

They didn't fix what I asked.

Very professional and kind.