Automobile · Auto Body & Repair
Cates Auto Service Inc
1215 S Q St, Richmond, Indiana, 47374
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Updated: 19 May 2026
Authenticity Score: 90/100
About
Cates Auto Service in Richmond is highly regarded for its quality work and professional service. Many customers praise the quick turnaround times and the friendly, helpful staff. While there are some negative reviews regarding communication and wait times, the majority of customers are satisfied with the results and would recommend the shop.
Our Review Process
20
Most Relevant
14
Newest
20
Highest rating
13
Lowest rating
We analyze 67 public reviews for Cates Auto Service Inc using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Service Quality
90/100
Transparency
85/100
Pro Tip
Ask for regular updates on your repair status to stay informed.
Service: Highly Recommended
Quality: Excellent
Pros & Cons
✓ What Works Well
- Quality repair work
- Professional and friendly staff
- Quick turnaround times
✗ Areas to Improve
- Occasional communication issues
- Wait times can be long
- Some reports of poor customer service
Frequently Asked Questions
- How long will the repair take?
- Can I get an update on my car?
- Do you work with my insurance?
User Feedback
Great work, looks like new.
Professional and helpful staff.
Quick turnaround, very satisfied.
Quick Info
- Category Automobile
- City Richmond
- State Indiana
- Postcode 47374
- Country United States
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