City Nails & Spa
17649 Torrence Ave, Lansing, Illinois, 60438
Customers are split between loving the talented nail techs like Mimi and Donie, and being frustrated by poor management. Many regulars feel the service has dipped since ownership changed. While some find the work spot on, others complain about rushed jobs and rude staff. It is a hit or miss spot depending on who you book with. Overall, the inconsistency is the biggest pain point for long-time clients.
We analyze 77 public reviews for City Nails & Spa using our data models and filter out spam to highlight only authentic feedback.
Book with specific techs like Mimi or Donie to avoid the hit-or-miss experience with newer staff.
✓ What Works Well
- Talented nail technicians
- Great design work
- Welcoming environment when staff is friendly
✗ Areas to Improve
- Rushed service
- Unprofessional management
- Inconsistent quality
- Do they take walk-ins?
- Who is the best nail tech there?
- Why are the prices not posted?
Donie and Mimi are the stars here.
Management needs to improve customer service.
Quality varies too much between techs.
- Category Personal Care
- City Lansing
- State Illinois
- Postcode 60438
- Country United States
