Classic Collision
6391 3rd St, Key West, Florida, 33040
This shop is very polarizing. Some customers have had their cars fixed perfectly and on time, praising the front desk staff. Others have had absolute nightmares with long delays, poor communication, and feeling like they were being lied to. It seems like a gamble—you might get a great repair, or you might get stuck in a loop of frustration.
We analyze 78 public reviews for Classic Collision using our data models and filter out spam to highlight only authentic feedback.
If you use them, get a firm timeline in writing and follow up in person if you aren't getting answers.
✓ What Works Well
- Some staff are very helpful and professional
- Quality of work can be excellent
- Good at handling insurance claims
✗ Areas to Improve
- Extremely long wait times
- Poor communication and lack of updates
- Inconsistent quality of repairs
- Why is my car taking so long to fix?
- Can I get a status update on my repair?
- Why was my car returned dirty?
My car looks brand new, thanks!
They had my car for 90 days and barely touched it.
The front desk staff is great, but the shop is a mess.
- Category Automobile
- Neighborhood Key West
- City Key West
- State Florida
- Postcode 33040
- Country United States
