Colonial Heights Rehabilitation and Nursing Center
831 E Ellerslie Ave, Colonial Heights, Virginia, 23834
This facility has highly polarized reviews. Many families express deep gratitude for the compassionate care their loved ones received, highlighting specific staff members who went above and beyond. Conversely, there are serious, recurring allegations of neglect, poor communication, and unprofessionalism. The facility seems to have significant inconsistencies in care quality, leading to very different experiences for different families.
We analyze 72 public reviews for Colonial Heights Rehabilitation and Nursing Center using our data models and filter out spam to highlight only authentic feedback.
Families should maintain frequent, direct communication with nursing staff and management to ensure consistent care.
✓ What Works Well
- Compassionate and dedicated staff
- Clean and well-maintained facility
- Engaging activities for residents
✗ Areas to Improve
- Serious allegations of neglect
- Poor communication with families
- Inconsistent care quality
- How do they handle resident complaints?
- What is the staff-to-resident ratio?
- How often are families updated on care?
They treated my dad with such dignity.
I wouldn't send my worst enemy here.
The activities team is wonderful.
- Category Health & Medical
- City Colonial Heights
- State Virginia
- Postcode 23834
- Country United States
