1210 W Braker Ln, Austin, Texas, 78758
Patients are split on their experience here. Many appreciate the affordable care and dedicated doctors, but the administrative side is a mess. Long wait times and rude front desk staff are common complaints. Some feel dismissed or ignored, while others find the medical team to be life-savers. It is a mixed bag of great clinical care and frustrating logistics.
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Sign in immediately upon arrival and use the patient portal for non-urgent communication to avoid phone queues.
✓ What Works Well
✗ Areas to Improve
Front desk needs a serious attitude check.
Clinical care is spot on when you finally get in.
The phone system is a nightmare.