Cummins Sales and Service
2167 S 5370 W, West Valley City, Utah, 84120
Cummins Sales and Service in West Valley City is a highly polarizing location. While some customers have had great experiences with specific staff members, many others report poor customer service, long wait times, and high costs. There is a recurring theme of frustration regarding communication and the perceived lack of transparency in their repair processes.
We analyze 75 public reviews for Cummins Sales and Service using our data models and filter out spam to highlight only authentic feedback.
Always ask for a detailed breakdown of labor and parts before authorizing any work.
✓ What Works Well
- Knowledgeable parts department
- Some staff are very helpful
- Authorized Cummins service
✗ Areas to Improve
- Poor customer service and communication
- High labor costs
- Long wait times for appointments
- Why is the labor cost so high?
- Can I get a clear estimate before work starts?
- Why is it so hard to reach someone?
Hit or miss depending on who you talk to.
Expensive, but it's an authorized dealer.
Communication is a major pain point.
- Category Automobile
- Neighborhood West Valley City
- City West Valley City
- State Utah
- Postcode 84120
- Country United States
