Dermatology Associates New Albany
5040 Forest Dr, Suite 200, New Albany, Ohio, 43054
Patients generally love the medical providers, often citing them as thorough and personable. However, the administrative side of the practice is a major source of frustration. Reviews frequently mention long wait times, poor communication, and difficulty getting appointments or records transferred. There is a sense that the practice has struggled with staffing changes, leading to a decline in the customer service experience compared to the past. While the clinical care remains high-quality for many, the operational issues are driving some patients away.
We analyze 73 public reviews for Dermatology Associates New Albany using our data models and filter out spam to highlight only authentic feedback.
If you have trouble reaching the office, try calling during mid-morning hours or use the online portal for non-urgent requests.
✓ What Works Well
- Knowledgeable and thorough providers
- Clean and beautiful office
- Effective treatment plans
✗ Areas to Improve
- Poor administrative communication
- Long wait times
- Difficulty scheduling or rescheduling
- Why can't I get a call back?
- Is the doctor still with the practice?
- Why was my appointment canceled?
Great doctor, but the office is a mess.
Hard to get an appointment, but worth it.
Staff needs to improve communication.
- Category Health & Medical
- Neighborhood New Albany
- City New Albany
- State Ohio
- Postcode 43054
- Country United States
