Retail & Malls · Discount Retail

Dollar General

1522 W 9th St, Mt Carmel, Illinois, 62863

Google Maps Updated: 20 May 2026
Authenticity Score: 75/100
About

This store faces significant challenges with cleanliness, organization, and staffing. Many customers report cluttered aisles, long wait times, and poor customer service. While some find it convenient for basic needs, the overall experience is often described as frustrating. Maintenance issues, such as ceiling tiles, have also been noted. It is generally considered one of the less favorable locations in the area.

Our Review Process
20
Most Relevant
11
Newest
20
Highest rating
16
Lowest rating

We analyze 67 public reviews for Dollar General using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Variety & Stock 65/100
Crowd Management 45/100
Pro Tip

The store is often understaffed, leading to long wait times at the register.

Cleanliness: Low
Staffing: Understaffed
Pros & Cons

✓ What Works Well

  • Convenient for basic needs
  • Some friendly staff members
  • Good variety of products

✗ Areas to Improve

  • Cluttered and messy aisles
  • Long checkout lines
  • Poor customer service
Frequently Asked Questions
  • Why is the store so messy?
  • Are the self-checkouts working?
  • Is the staff helpful?
User Feedback

Needs better management

Always long lines

Store is often cluttered