Durango Insurance Agency New Haven CT
266 Grand Ave, New Haven, Connecticut, 06513
This agency is a mixed bag. Many clients are thrilled with the competitive rates and the friendly, helpful service provided by agents like Michael Baez and Nelys. However, there is a significant number of complaints regarding poor communication, billing errors, and a lack of follow-through. It seems like a great place for a quick, cheap quote, but some users feel the service quality drops off significantly after the sale.
We analyze 68 public reviews for Durango Insurance Agency New Haven CT using our data models and filter out spam to highlight only authentic feedback.
Always double-check your policy documents immediately after signing to ensure all requested coverages are included.
✓ What Works Well
- Competitive rates
- Friendly and helpful staff
- Fast and easy sign-up process
✗ Areas to Improve
- Inconsistent follow-up
- Billing and policy errors
- Poor customer service in some cases
- How can I get a cheaper rate?
- Why did my bill increase?
Mike Baez is a standout agent.
Read your policy carefully before signing.
Customer service can be hard to reach.
- Category Other
- Neighborhood New Haven
- City New Haven
- State Connecticut
- Postcode 06513
- Country United States
