Firestone Complete Auto Care
1738 Gervais St, Columbia, South Carolina, 29201
Firestone Complete Auto Care on Gervais is a busy, high-volume shop that provides mixed results. While some customers have had great experiences with specific staff members, there are frequent complaints about long wait times, poor communication, and inconsistent repair quality. It's a convenient location for downtown workers, but the service can be hit-or-miss. Many customers feel that the shop is often understaffed, leading to rushed work and frustration.
We analyze 73 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
If you have an appointment, call ahead to confirm they are actually ready for your vehicle.
✓ What Works Well
- Convenient downtown location
- Easy online booking
- Some very helpful staff members
✗ Areas to Improve
- Long wait times
- Inconsistent repair quality
- Poor communication regarding delays
- Do they honor appointments?
- How long for an oil change?
- Are they good for major repairs?
Good for quick tires, but be prepared to wait.
Communication can be very poor.
Hit-or-miss service quality.
- Category Automobile
- Neighborhood Downtown
- City Columbia
- State South Carolina
- Postcode 29201
- Country United States
