Firestone Complete Auto Care
8634 US-72, Madison, Alabama, 35758
This location receives mixed feedback, with many customers praising individual staff members for going above and beyond. Long-time patrons appreciate the consistent service, but there are recurring complaints about long wait times, poor communication, and issues with appointment scheduling. Some users feel the shop is understaffed, leading to delays. While some find the service top-notch, others have had frustrating experiences with diagnostic accuracy and pricing transparency.
We analyze 76 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Call ahead to confirm your appointment status, as the shop can get very busy.
✓ What Works Well
- Helpful and professional managers
- Quality tire work
- Willingness to accommodate last-minute needs
✗ Areas to Improve
- Long wait times even with appointments
- Inconsistent communication
- Concerns about upselling
- Do they honor appointments?
- Are they transparent about pricing?
- Is the staff knowledgeable about complex repairs?
Great service from the manager.
Waited hours despite having an appointment.
Staff is friendly but the shop seems overwhelmed.
- Category Automobile
- Neighborhood Madison
- City Madison
- State Alabama
- Postcode 35758
- Country United States
