Automobile · Tire & Auto Service
Firestone Complete Auto Care
9461 Poplar Ave, Germantown, Tennessee, 38138
Google Maps
Updated: 19 May 2026
Authenticity Score: 85/100
About
This Firestone location is highly praised for its customer service, particularly when managed by Jeanne. Many customers appreciate the quick, friendly, and honest service. However, there are reports of long wait times and occasional communication issues regarding appointments. Overall, it is seen as a reliable shop for most auto needs.
Our Review Process
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Highest rating
20
Lowest rating
We analyze 74 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Service Quality
75/100
Transparency
70/100
Pro Tip
Ask for Jeanne if you want the best service experience at this location.
AAA Approved
Reliable
Pros & Cons
✓ What Works Well
- Excellent customer service
- Knowledgeable staff
- Quick tire service
✗ Areas to Improve
- Long wait times
- Appointment scheduling issues
- Occasional communication gaps
Frequently Asked Questions
- Do they honor appointments?
- Is the service fast?
- Are they honest about repairs?
User Feedback
Jeanne is the best.
Great service, but be prepared to wait.
Reliable for most auto needs.
Quick Info
- Category Automobile
- Neighborhood Germantown
- City Germantown
- State Tennessee
- Postcode 38138
- Country United States
