Firestone Complete Auto Care
4035 Austin Peay Hwy, Memphis, Tennessee, 38128
Firestone Complete Auto Care on Austin Peay Hwy has a generally positive reputation, with many customers praising the friendly and professional staff, particularly Mark and Elsie. They are often commended for their clear communication and willingness to go above and beyond. However, there are some reports of long wait times, issues with online appointments, and occasional complaints about upselling. Overall, it is seen as a reliable and helpful shop for most customers.
We analyze 77 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Always call the store directly to confirm your appointment rather than relying solely on the online booking system.
✓ What Works Well
- Friendly and professional staff
- Clear communication
- Willingness to help in emergencies
✗ Areas to Improve
- Long wait times
- Issues with online appointment system
- Occasional complaints about upselling
- Why didn't my online appointment get honored?
- Do you offer free tire pressure checks?
- Can I get a quote for repairs?
Mark is an asset to the company.
They went above and beyond to help me.
The service was fast and professional.
- Category Automobile
- Neighborhood Raleigh
- City Memphis
- State Tennessee
- Postcode 38128
- Country United States
