Firestone Complete Auto Care
1001 N Wesleyan Blvd, Rocky Mount, North Carolina, 27804
Customers are split between praising the staff for road-trip rescues and slamming the shop for poor communication and questionable repair quality. While some find the team helpful and honest, others report long wait times and feeling scammed. The inconsistency in service is a major pain point. When it hits, it's spot on, but when it misses, it's a headache. Overall, the shop seems to struggle with managing high volume and maintaining consistent standards.
We analyze 74 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Always ask for a written estimate before leaving your keys, and verify the specific parts being used.
✓ What Works Well
- Helpful during emergencies
- Friendly front-desk staff
- Quick turnaround for some
✗ Areas to Improve
- Long wait times
- Inconsistent repair quality
- Poor communication
- Do you accept phone payments?
- Why is my car still vibrating?
- Can you guarantee the repair time?
Staff needs to be more transparent about wait times.
Some technicians seem to cut corners.
Great when they actually fix the issue.
- Category Automobile
- City Rocky Mount
- State North Carolina
- Postcode 27804
- Country United States
