Firestone Complete Auto Care
Automobile · General Auto Repair

Firestone Complete Auto Care

3809 N Duke St, Durham, North Carolina, 27704

Google Maps Updated: 18 May 2026
Authenticity Score: 75/100
About

Firestone Complete Auto Care on N Duke St is a mixed bag. Many customers report positive experiences with quick, professional service and friendly staff, especially for routine maintenance like tires and inspections. However, there are serious complaints regarding poor communication, long wait times, and allegations of incomplete or incorrect repairs. While some find it a reliable spot, others warn of inconsistent quality and suggest looking elsewhere for more complex mechanical work.

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We analyze 76 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 60/100
Transparency 55/100
Pro Tip

Always double-check the work performed before leaving the shop, especially for routine maintenance like oil changes.

High volume shop
Inconsistent service
Pros & Cons

✓ What Works Well

  • Fast service for routine tasks
  • Friendly and professional staff
  • Good for tires and inspections

✗ Areas to Improve

  • Long wait times
  • Inconsistent repair quality
  • Poor communication
Frequently Asked Questions
  • Do they take appointments?
  • Are they honest about repairs?
  • How long is the wait for an oil change?
User Feedback

They treat you like family.

They don't try to upsell you.

Wait times can be very long.