Firestone Complete Auto Care
234 Gallatin Pike S, Madison, Tennessee, 37115
This Firestone location has a very mixed reputation. While many long-time customers praise the staff for being helpful and honest, there are also numerous reports of poor customer service, misdiagnosed issues, and aggressive management. It seems like a place where your experience can vary greatly depending on who you deal with. Proceed with caution and consider getting a second opinion for major repairs.
We analyze 77 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
If you need help with installation, try to visit when the more experienced staff members are working.
✓ What Works Well
- Helpful and friendly staff
- Good availability of parts
- Fast service for some
✗ Areas to Improve
- Inconsistent customer service
- Some staff can be rude
- Occasional long wait times
- Can you check my check engine light?
- Do you install wiper blades?
- Why is the service so slow?
Great service if you get the right person.
Some employees are very helpful.
Avoid the rude employees if possible.
- Category Automobile
- Neighborhood Madison
- City Madison
- State Tennessee
- Postcode 37115
- Country United States
