Firestone Complete Auto Care
4100 E Main St, Richmond, Indiana, 47374
Customers generally appreciate the fast, friendly service and the helpful nature of the staff, especially when dealing with urgent tire issues. Many reviewers highlight specific employees like Ian and Franklin for their professionalism and honesty. However, there are significant complaints regarding incorrect tire sizes, poor alignment work, and occasional unprofessional behavior. Some users feel the shop is trustworthy, while others warn of poor workmanship and lack of accountability for mistakes. Overall, it is a hit-or-miss spot depending on the specific technician.
We analyze 77 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Ask for specific staff members like Ian or Franklin if you want a more reliable experience.
✓ What Works Well
- Fast and friendly service
- Helpful and knowledgeable staff
- Easy online appointment scheduling
✗ Areas to Improve
- Inconsistent workmanship
- Issues with tire sizing and alignment
- Lack of accountability for errors
- Do they offer same-day service for tire repairs?
- Are their alignment services reliable?
- Can I trust them with high-value vehicles?
Staff often goes above and beyond for travelers.
Some customers feel misled by pricing or unnecessary repairs.
The service manager is frequently praised for being honest.
- Category Automobile
- City Richmond
- State Indiana
- Postcode 47374
- Country United States
