Firestone Complete Auto Care
1700 Southlake Mall, Merrillville, Indiana, 46410
This Firestone location is a classic example of a shop where the experience is highly dependent on the individual staff member you deal with. Many customers praise Joel and the team for their honesty, professionalism, and willingness to help, even going above and beyond. However, there are significant complaints about long wait times, poor communication, and occasional rudeness. It is a reliable spot for routine maintenance, but major repairs may require more patience and oversight.
We analyze 76 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Call the store directly to schedule your appointment rather than using the online system to ensure they have the parts and time available.
✓ What Works Well
- Helpful and professional staff (especially Joel)
- Good for routine maintenance
- Willingness to go above and beyond
✗ Areas to Improve
- Long wait times
- Inconsistent communication
- Occasional rude behavior
- Do they honor appointments?
- Are their prices competitive?
- How is their service department?
Great for routine work, but be patient.
Staff can be hit or miss.
Always get a clear estimate upfront.
- Category Automobile
- City Merrillville
- State Indiana
- Postcode 46410
- Country United States
