Automobile · Tire & Auto Care
Firestone Complete Auto Care
1509 West Lane Rd, Machesney Park, Illinois, 61115
Google Maps
Updated: 19 May 2026
Authenticity Score: 82/100
About
This Firestone location is generally well-regarded, with many customers praising the manager, Henry, and his team for their honesty and helpfulness. They are often cited as a go-to for quick tire repairs and transparent service. However, like many chain shops, there are occasional complaints about wait times and scheduling issues.
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We analyze 78 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Service Quality
78/100
Transparency
80/100
Pro Tip
They offer price matching on tires, so check competitors first.
Price matching
Sunday availability
Pros & Cons
✓ What Works Well
- Fast tire repairs
- Honest and transparent staff
- Good communication
✗ Areas to Improve
- Scheduling can be hit or miss
- Long wait times during busy periods
- Occasional service errors
Frequently Asked Questions
- Do they offer price matching?
- Are they open on Sundays?
- Is the staff helpful?
User Feedback
Henry is great and very honest.
Fixed my tire in 15 minutes.
Had a long wait despite an appointment.
Quick Info
- Category Automobile
- City Machesney Park
- State Illinois
- Postcode 61115
- Country United States
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