Professional Services · Cellular Store
Verizon
1523 West Lane Rd, Machesney Park, Illinois, 61115
Google Maps
Updated: 19 May 2026
Authenticity Score: 68/100
About
This store has a very mixed reputation. Some customers have had excellent, helpful experiences with specific staff members. However, many others report rude service, high-pressure sales tactics, and difficulty resolving billing or technical issues. It is a place where your experience may depend entirely on who you work with.
Our Review Process
20
Most Relevant
15
Newest
20
Highest rating
20
Lowest rating
We analyze 75 public reviews for Verizon using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Professionalism
55/100
Communication
50/100
Pro Tip
Try to work with a specific recommended staff member if possible.
Service: Inconsistent
Staff: Mixed
Pros & Cons
✓ What Works Well
- Some helpful staff
- Convenient location
✗ Areas to Improve
- Rude service
- High-pressure sales
- Billing issues
Frequently Asked Questions
- Can you help with my bill?
- Why is my service not working?
- Are you open?
User Feedback
Staff is hit or miss.
Too much upselling.
Service was great.
Quick Info
- Category Professional Services
- Neighborhood Machesney Park
- City Machesney Park
- State Illinois
- Postcode 61115
- Country United States
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