Firestone of Lisle
5604 IL-53, Lisle, Illinois, 60532
Firestone in Lisle has a very polarized reputation. Many customers praise specific staff members like Quentin and John for their honesty and helpfulness. However, there are frequent complaints about poor customer service, upselling, and inconsistent quality of work. It is a location where your experience can vary significantly depending on the staff.
We analyze 77 public reviews for Firestone of Lisle using our data models and filter out spam to highlight only authentic feedback.
Try to work with Quentin or John, as they are frequently mentioned as being honest and helpful.
✓ What Works Well
- Helpful and honest staff (Quentin, John)
- Fast service when it goes right
- Good tire selection
✗ Areas to Improve
- Aggressive upselling
- Poor customer service
- Inconsistent quality of work
- Do they do alignments?
- Why is the wait so long?
- Are they honest about repairs?
Quentin is great, but the rest of the staff is hit or miss.
Great service, but watch out for upselling.
Inconsistent quality of work.
- Category Automobile
- City Lisle
- State Illinois
- Postcode 60532
- Country United States
