Automobile · Collision Repair

First Collision

6014 Redell Rd, Baytown, Texas, 77521

Google Maps Updated: 19 May 2026
Authenticity Score: 82/100
About

First Collision is generally well-regarded for its professional body work and friendly staff. Many customers are happy with the quality of repairs and the communication throughout the process. There are, however, some serious complaints about poor workmanship and lack of accountability in specific cases. It is a shop that many trust for long-term needs, but like any repair shop, it is worth keeping an eye on the details.

Our Review Process
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Most Relevant
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Newest
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Highest rating
14
Lowest rating

We analyze 68 public reviews for First Collision using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 80/100
Transparency 75/100
Pro Tip

They have an office cat, which is a nice touch for the waiting area.

Collision Repair
Frame Straightening
Pros & Cons

✓ What Works Well

  • Professional body work
  • Friendly staff
  • Good communication

✗ Areas to Improve

  • Reports of poor workmanship
  • Lack of accountability
  • Long wait times
Frequently Asked Questions
  • Do they work with insurance?
  • How long does a typical repair take?
  • Do they offer a warranty?
User Feedback

Car looks brand new

Great communication throughout

Poor quality on spoiler install