Ford Square of Mt. Vernon, Ltd.
1501 Broadway St, Mt Vernon, Illinois, 62864
Ford Square receives strong praise for its sales team, with many customers highlighting the professional and low-pressure environment. Sales associates like Mark King and Dustin Crabtree are frequently mentioned for their excellent service. However, the service department is a major pain point for many, with reports of long wait times, poor communication, and sloppy work. While the sales experience is top-tier, the service center often leaves customers feeling frustrated.
We analyze 75 public reviews for Ford Square of Mt. Vernon, Ltd. using our data models and filter out spam to highlight only authentic feedback.
If you need service, try to book well in advance and follow up frequently.
✓ What Works Well
- Professional and friendly sales staff
- Good inventory selection
- Efficient purchase process
✗ Areas to Improve
- Service department is often overbooked
- Inconsistent quality of repair work
- Poor communication regarding service status
- Is the service department reliable?
- How long is the wait for an estimate?
- Do you offer competitive trade-in values?
Sales team is great, service is lacking.
Best place to buy, but maybe service elsewhere.
Professional and attentive staff.
- Category Automobile
- City Mt Vernon
- State Illinois
- Postcode 62864
- Country United States
