Franklin Chrysler Dodge Jeep Ram Service Center
1124 Murfreesboro Rd, B, Franklin, Tennessee, 37064
This service center has a very mixed reputation. While some customers appreciate the friendly advisors and clean waiting area, many others report significant issues with communication, long wait times, and recurring mechanical problems. There are frequent complaints about the difficulty of reaching staff by phone and the lack of available loaner vehicles. It is often described as a frustrating experience for those with newer vehicles under warranty.
We analyze 74 public reviews for Franklin Chrysler Dodge Jeep Ram Service Center using our data models and filter out spam to highlight only authentic feedback.
If you have a warranty issue, document everything and consider escalating to corporate if the local shop is unresponsive.
✓ What Works Well
- Clean and comfortable waiting area
- Friendly individual service advisors
- Convenient location
✗ Areas to Improve
- Poor communication and follow-up
- Long wait times for appointments and repairs
- Limited availability of loaner vehicles
- Why is my vehicle still having the same issue?
- Are loaner cars available?
- Why is it so hard to reach someone by phone?
Some customers feel like they are being upsold.
The quality of repairs is often questioned.
Staff turnover seems to impact the consistency of service.
- Category Automobile
- Neighborhood Franklin
- City Franklin
- State Tennessee
- Postcode 37064
- Country United States
