Gengras Ford
225 New Britain Ave, Plainville, Connecticut, 06062
Gengras Ford is a polarizing dealership. Many customers have a fantastic experience with the sales team, highlighting staff like Manny and Farhan for their professionalism and helpfulness. However, the service department is frequently criticized for poor communication, long wait times, and questionable repair practices. Some customers feel they have been misled or overcharged, leading to significant frustration. While the sales side is often praised for a smooth and easy process, the service side seems to be a major pain point for many. It is a dealership where your experience can be either excellent or very disappointing.
We analyze 76 public reviews for Gengras Ford using our data models and filter out spam to highlight only authentic feedback.
Always get repair estimates in writing and ask for a clear timeline before leaving your vehicle.
✓ What Works Well
- Professional and helpful sales team
- Smooth car buying process
- Good selection of vehicles
✗ Areas to Improve
- Poor service department communication
- Long wait times for service
- Inconsistent quality of repairs
- Do you offer loaner cars?
- How long does a standard service take?
- Are your repair estimates accurate?
Sales team was great, but service is a nightmare.
They never call back with updates.
Smooth buying experience, highly recommend.
- Category Automobile
- City Plainville
- State Connecticut
- Postcode 06062
- Country United States
