Gerber Collision & Glass
4734 Rockford Plaza, Louisville, Kentucky, 40216
This location receives mixed reviews. Many customers are thrilled with the quality of the body work and the friendly, professional staff who keep them updated. The shop is often praised for its clean office and efficient rental car coordination. However, a significant number of reviewers report poor communication, long delays, and issues with reassembly or paint matching. It seems to be a shop where the experience depends heavily on the specific advisor assigned to the case.
We analyze 71 public reviews for Gerber Collision & Glass using our data models and filter out spam to highlight only authentic feedback.
Request a daily update schedule from your service advisor to avoid the communication black hole.
✓ What Works Well
- High-quality body and paint work
- Clean and inviting facility
- Streamlined rental car process
✗ Areas to Improve
- Inconsistent communication
- Long repair times
- Occasional issues with part fitment
- Do they provide rental car assistance?
- How do I get updates on my repair?
- Is the office wheelchair accessible?
My car looks better than before the accident.
Communication was null; I had to call for every update.
The staff made the paperwork process very smooth.
- Category Automobile
- Neighborhood Shively
- City Louisville
- State Kentucky
- Postcode 40216
- Country United States
