Hand & Stone Massage and Facial Spa
207 W Lincoln Hwy, Exton, Pennsylvania, 19341
Hand & Stone in Exton is a popular spa that offers a range of massage and facial services. Many clients praise the professionalism and skill of the therapists, particularly Glenn and Alex. However, there are significant and recurring complaints about the front desk management, appointment scheduling, and membership policies. It is a place where the service itself is often excellent, but the administrative side can be a major source of frustration.
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✓ What Works Well
- Professional and skilled therapists
- Relaxing and clean environment
- Great massage and facial services
✗ Areas to Improve
- Poor front desk management
- Frustrating scheduling issues
- Aggressive membership policies
- Do they accept gift cards?
- How do I cancel my membership?
- Is it easy to book?
The massage was wonderful.
Front desk is disorganized.
Great place to relax.
- Category Personal Care
- Neighborhood Exton
- City Exton
- State Pennsylvania
- Postcode 19341
- Country United States
