Personal Care · Salon & Boutique

Identities Salon & Boutique

2900 W Main St, Kalamazoo, Michigan, 49006

Google Maps Updated: 18 May 2026
Authenticity Score: 85/100
About

Identities Salon & Boutique is praised for its charming atmosphere and talented stylists like Bailey and Tabetha. Many clients feel confident and pampered after their visits. However, there are notable complaints regarding customer service, long wait times, and inconsistent results for specific hair types. It remains a popular choice for many, but experiences can vary.

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We analyze 72 public reviews for Identities Salon & Boutique using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Equipment & Hygiene 80/100
Staff Behavior 75/100
Pro Tip

Book with specific stylists like Bailey or Tabetha for the best results.

Boutique shopping
Late hours available
Pros & Cons

✓ What Works Well

  • Charming, chic boutique atmosphere
  • Talented stylists
  • Welcoming environment

✗ Areas to Improve

  • Long wait times
  • Inconsistent service quality
  • Some reports of poor communication
Frequently Asked Questions
  • Do they offer makeup services?
  • Is it easy to get a same-day appointment?
  • Are they good with thick hair?
User Feedback

Bailey is a miracle worker!

Love the boutique finds.

Wait times can be a real drag.