Personal Care · Hair Salon & Spa
IDENTITY
121 16th St, Ashland, Kentucky, 41101
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Updated: 18 May 2026
Authenticity Score: 86/100
About
IDENTITY is a popular salon in Ashland with a mix of high praise and some significant complaints. While many clients love the talented stylists and the modern, trendy vibe, others have reported issues with scheduling, communication, and inconsistent service quality. It is a stylish spot, but it is recommended to check recent reviews for specific stylists.
Our Review Process
20
Most Relevant
12
Newest
20
Highest rating
15
Lowest rating
We analyze 67 public reviews for IDENTITY using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Equipment & Hygiene
85/100
Staff Behavior
78/100
Pro Tip
Request a specific, highly-rated stylist to ensure a better experience.
Trendiness
Service Variety
Pros & Cons
✓ What Works Well
- Trendy and modern salon
- Some very talented stylists
- Wide range of services
✗ Areas to Improve
- Scheduling and communication issues
- Inconsistent service quality
- Some reports of unprofessional behavior
Frequently Asked Questions
- Do they offer online booking?
- Is parking available?
- Do they do men's cuts?
User Feedback
Chloe and Wes are highly recommended
Scheduling can be a bit chaotic
Great for trendy cuts and color
Quick Info
- Category Personal Care
- Neighborhood Ashland
- City Ashland
- State Kentucky
- Postcode 41101
- Country United States
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