Install America
312 S Chestnut St, Gastonia, North Carolina, 28054
Install America in Gastonia has a very polarized reputation. Many customers are extremely happy with the installation quality, praising the crews for being professional, efficient, and thorough. However, there is a significant number of negative reviews regarding communication, scheduling delays, and poor follow-up on warranty claims. Some customers have reported issues with the sales process and billing, suggesting that while the product itself is often good, the administrative and customer service experience can be a major point of frustration. It is a company where the installation team often shines, but the office operations frequently fail.
We analyze 79 public reviews for Install America using our data models and filter out spam to highlight only authentic feedback.
Get everything in writing and keep a record of all communications, especially regarding warranty claims.
✓ What Works Well
- Professional and skilled installation crews
- High-quality windows and doors
- Efficient and clean installation process
✗ Areas to Improve
- Poor administrative communication and follow-up
- Frequent scheduling delays and no-shows
- Concerns about billing and warranty support
- How long does a typical window installation take?
- What is your warranty policy?
- Why is it so hard to get a call back from the office?
The installation crew was great, but the office is a nightmare.
They were on time and did a fantastic job.
I've been waiting months for a warranty repair.
- Category Home Services
- City Gastonia
- State North Carolina
- Postcode 28054
- Country United States
