Ira Lexus Service Center
101 Andover St, Danvers, Massachusetts, 01923
Ira Lexus Service Center is a place where your experience depends entirely on who you talk to. While some customers have had fantastic experiences with advisors like Dennis, many others report feeling scammed, overcharged, or ignored. There are serious concerns about transparency, upselling, and even reports of joyriding. It is a high-end dealership that often fails to deliver the high-end service experience customers expect, leading many to seek service elsewhere.
We analyze 74 public reviews for Ira Lexus Service Center using our data models and filter out spam to highlight only authentic feedback.
Always ask for a video or photo proof of the issues they claim to find before authorizing expensive repairs.
✓ What Works Well
- Comfortable waiting area with amenities
- Loaner cars available
- Some advisors are very helpful
✗ Areas to Improve
- Aggressive upselling of unnecessary services
- Poor communication and record-keeping
- Serious allegations of dishonesty
- Why was I charged for services I didn't need?
- Can I trust the diagnostic reports?
- Why is it so hard to get a status update?
Dennis is the only reason I still come here.
They tried to upsell me on things I didn't need.
The service experience is a disgrace to the brand.
- Category Automobile
- City Danvers
- State Massachusetts
- Postcode 01923
- Country United States
