Kelly Volkswagen Service Center
72 Andover St, Danvers, Massachusetts, 01923
Kelly Volkswagen Service Center has a very polarized reputation. Some customers have had great experiences with sales and service, praising the staff for being helpful and professional. However, there is a significant number of negative reviews regarding poor communication, lack of quality control, and issues with repairs. It's a high-risk choice for some, with many customers feeling that the dealership does not stand behind their products.
We analyze 72 public reviews for Kelly Volkswagen Service Center using our data models and filter out spam to highlight only authentic feedback.
If you are buying a vehicle here, perform a very thorough inspection and get all pricing and warranty details in writing before signing.
✓ What Works Well
- Good selection of vehicles
- Some staff are very helpful
- Competitive pricing
✗ Areas to Improve
- Poor communication and follow-up
- Lack of quality control on repairs
- Issues with warranty repairs
- Can you help me with a warranty issue?
- Do you have this vehicle in stock?
- Can I get a quote for this vehicle?
Some customers feel ignored after the sale.
Service department can be difficult to work with.
Sales staff can be very helpful if you find the right person.
- Category Automobile
- City Danvers
- State Massachusetts
- Postcode 01923
- Country United States
