K & B Pools & Spas
2712 Graves Dr, Goldsboro, North Carolina, 27534
K & B Pools & Spas is a polarizing business. Many customers praise the staff for being helpful and knowledgeable, especially with water testing and minor repairs. However, a significant number of clients report major communication breakdowns, missed deadlines, and poor follow-through on installations and warranty claims. While some feel like family, others feel ghosted after paying large deposits. It seems like a hit-or-miss experience depending on the specific project scope.
We analyze 66 public reviews for K & B Pools & Spas using our data models and filter out spam to highlight only authentic feedback.
Always get installation timelines and warranty terms in writing before paying a deposit.
✓ What Works Well
- Helpful in-store staff
- Good water testing advice
- Friendly family-owned vibe
✗ Areas to Improve
- Poor communication and ghosting
- Missed installation deadlines
- Lack of accountability for warranty issues
- Why is communication so inconsistent?
- Do they stand behind their installation warranties?
- Are they reliable for large projects?
Great for small supplies and water testing.
Avoid for large installations due to project delays.
Staff can be dismissive once payment is made.
- Category Home Services
- Neighborhood Goldsboro
- City Goldsboro
- State North Carolina
- Postcode 27534
- Country United States
