KC Summers Toyota
1913 Broadway Ave, Mattoon, Illinois, 61938
Similar to their other locations, this dealership is praised for its sales team and overall buying experience. Many customers find the process easy and the staff helpful. However, the service department receives mixed reviews, with some customers reporting issues with communication and the quality of repairs. It is generally seen as a solid place to buy a car, but service experiences can be hit or miss.
We analyze 69 public reviews for KC Summers Toyota using our data models and filter out spam to highlight only authentic feedback.
They are known for being very accommodating with test drives, sometimes even bringing the car to you.
✓ What Works Well
- Easy buying process
- Friendly sales staff
- Good selection
✗ Areas to Improve
- Service department communication
- Wait times
- Inconsistent repair quality
- Do you have this model in stock?
- Can I test drive today?
- How long for service?
Great sales experience.
Service can be slow.
Helpful and professional.
- Category Automobile
- City Mattoon
- State Illinois
- Postcode 61938
- Country United States
