Kentucky Counseling Center
1169 Eastern Pkwy, #3328, Louisville, Kentucky, 40217
The Kentucky Counseling Center receives mixed feedback. Many clients report finding excellent, life-changing therapists who provide great support via telehealth. Conversely, a significant number of users express frustration with the administrative side, citing difficulty reaching human staff, high turnover of providers, and confusing billing practices. While the clinical care is often spot on, the business model feels impersonal to many.
We analyze 71 public reviews for Kentucky Counseling Center using our data models and filter out spam to highlight only authentic feedback.
If you have a crisis, do not rely solely on the chat feature; keep a backup plan for urgent mental health needs.
✓ What Works Well
- Convenient telehealth options
- Many highly skilled and caring therapists
- Easy online scheduling
✗ Areas to Improve
- Difficult to reach human support
- High provider turnover
- Confusing billing and communication
- How do I talk to a real person?
- Why did my therapist leave?
- Are controlled substances prescribed?
Therapists are great, admin is not
Telehealth is a huge plus
Hard to get consistent care
- Category Health & Medical
- Neighborhood Highlands
- City Louisville
- State Kentucky
- Postcode 40217
- Country United States
