Kia of Groton
421 CT-12, Groton, Connecticut, 06340
Kia of Groton is a dealership with a very split reputation. Many customers have had fantastic, easy, and professional experiences, praising specific sales staff for their honesty and helpfulness. However, a significant number of customers report major issues with the service department, including poor diagnostics, lack of communication, and feeling scammed by unnecessary repairs or poor workmanship. It's a place where you might get a great deal or a major headache.
We analyze 78 public reviews for Kia of Groton using our data models and filter out spam to highlight only authentic feedback.
If you're getting service, ask for a detailed explanation of the diagnostic codes and get a second opinion if the repair seems excessive.
✓ What Works Well
- Friendly and professional sales staff
- Easy and streamlined buying process
- Some excellent service advisors
✗ Areas to Improve
- Poor service department communication
- Inconsistent diagnostic quality
- Reports of aggressive upselling and hidden fees
- Why is my car still having issues after service?
- Are the service charges fair?
- How do I get a loaner car?
The sales team is great, but the service department is a nightmare.
They fixed my car perfectly, and the staff was so kind.
I felt scammed by the service department; they just want your money.
- Category Automobile
- Neighborhood Groton
- City Groton
- State Connecticut
- Postcode 06340
- Country United States
