Pep Boys Auto Service & Tires
2400 Gold Star Hwy, Groton, Connecticut, 06355
Pep Boys in Groton is widely criticized for poor customer service, long wait times, and inconsistent repair quality. While some customers have had positive experiences with specific staff members, the overall sentiment is very negative. Many report issues with online appointments not being honored, overcharging, and a lack of accountability for mistakes.
We analyze 74 public reviews for Pep Boys Auto Service & Tires using our data models and filter out spam to highlight only authentic feedback.
If you book online, call the store to confirm your appointment, as their system often fails to sync.
✓ What Works Well
- Some staff are helpful
- Convenient location
- Good for simple tire jobs
✗ Areas to Improve
- Poor customer service
- Long wait times
- Online appointments often ignored
- Do they honor online appointments?
- Are they honest about repairs?
- Why is the service so slow?
Avoid this place.
Worst customer service ever.
Hit or miss, mostly miss.
- Category Automobile
- City Groton
- State Connecticut
- Postcode 06355
- Country United States
