KiwiCo
140 E Dana St, Mountain View, California, 94041
KiwiCo is generally loved for its creative and educational STEM kits, which kids find engaging and fun. However, the company faces significant criticism regarding its subscription management and customer service. Many parents report difficulty canceling subscriptions, unexpected charges, and long wait times for support. While the product quality is high, the administrative experience is a major pain point for many families.
We analyze 80 public reviews for KiwiCo using our data models and filter out spam to highlight only authentic feedback.
If you have issues, use their online chat or email early; phone support is often overwhelmed and hard to reach.
✓ What Works Well
- High-quality STEM projects
- Engaging for kids
- Educational value
✗ Areas to Improve
- Difficult to cancel subscriptions
- Unexpected charges
- Poor customer service responsiveness
- How do I cancel my subscription?
- Why was I charged again?
- How can I get a replacement for a broken part?
Great products, bad service
Hard to get a human on the phone
Kids love the crates
- Category Education
- Neighborhood Mountain View
- City Mountain View
- State California
- Postcode 94041
- Country United States
