Udacity
2440 W El Camino Real, Mountain View, California, 94040
Udacity is praised for its high-quality, career-focused content and practical learning approach. Students appreciate the structure and industry relevance. However, the company is heavily criticized for its customer service, billing practices, and lack of human support. Many users report difficulty canceling subscriptions, unexpected charges, and a lack of accountability when technical issues arise. It's a platform with great potential that is often held back by its administrative and support failures.
We analyze 64 public reviews for Udacity using our data models and filter out spam to highlight only authentic feedback.
If you're considering a Nanodegree, be very careful with the subscription terms and document everything; the support team is notoriously difficult to work with.
✓ What Works Well
- High-quality content
- Practical learning
- Career-focused
✗ Areas to Improve
- Poor customer service
- Unexpected billing
- No human support
- How do I cancel my subscription?
- Why was I charged again?
- How can I talk to a real person?
Great courses, bad service
They make it hard to cancel
Support is non-existent
- Category Education
- Neighborhood Mountain View
- City Mountain View
- State California
- Postcode 94040
- Country United States
